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Booking Air Tickets1. Airlines have different types of ticket fares with different terms and conditions. You should check these terms and conditions and the respective restrictions before choosing the type of ticket. Most airlines have a website that provides information on the conditions of carriage, which generally describes the obligation of the airline and that of the passenger. For example, under what circumstances and how much of ticket price will or will not be refunded, items that will be charged extra, etc.
2. When comparing the ticket prices of different airlines, consider the total price of the ticket, which includes all applicable taxes, fees, charges and surcharges. Please take note that some Low Cost Carriers may add to the headline price for items such as baggage and meals while conventional airlines do not.
3. Double-check the booking details (flight date, time, passenger's name, etc.) before confirming the booking. Once a ticket is confirmed or issued, airlines usually impose additional charges when changes are requested, depending on the type of ticket.
4. The procurement of an air ticket normally means the establishment of an air transportation contract between a passenger and the airline. Both have their rights and duties outlined in the terms and conditions of the ticket. You should read these terms and conditions carefully before purchasing the ticket.
Price and Charges1. The ticket price usually consists of taxes, fees, charges and surcharges where applicable. Price details should be displayed by airlines during the booking process.
2.Common taxes, fees, charges and surcharges for passengers departing from Hong Kong International Airport include HKSAR Air Passenger Departure Tax, carrier surcharges and any charges collected from the destination airport.
3. Each airline has its own fees and charges stipulated in the terms and conditions. For instance, some airlines impose extra charges on hold baggage, sports equipment and musical instruments.
Code Share Flights1. A code share flight is one operated by an airline and simultaneously marketed by itself and another airline each under its own flight numbers. Sometimes a single flight may be marketed by two or three airlines where it will simultaneously be sold with the distinctive flight numbers of those airlines. Airlines have the responsibility to inform their passengers when the flight they are selling is operated by another airline.
2. It is important to know whose terms and conditions will apply when your flight is operated as a code share flight since your rights in case of flight delay and cancellation, baggage allowance, etc. may vary with different terms and conditions of different airlines. Please contact your agent or airline concerned direct for details.
Whenever you are booking a ticket, it is important to note the terms and conditions provided in the airlines website. If the information is considered not sufficient or if you are in doubt, always seek clarification from the airline concerned.
Dangerous Goods are articles or substances which are capable of posing a significant risk to health, safety, property or the environment when transported by air. The International Civil Aviation Organization (ICAO) classified dangerous goods in 9 classes, which are:
As a passenger, it is an offence under the Air Navigation (Hong Kong) Order 1995 (Cap. 448C) to take dangerous goods (except for certain dangerous goods in very small quantity and in special condition) on board an aircraft. The law restricts the type and quantity of
dangerous goods allowed to be carried by passengers, because
they can be a danger to you and the aircraft in flight due to temperature
and pressure difference.
Examples of dangerous goods which can be carried by air passenger and the relevant restrictions are as follows:
* If these items are carried in cabin baggage or on one's person, please observe the "Restrictions on carriage of Liquids, Gels, Aerosols (LAG) in cabin baggage"
Many dangerous goods can be shipped as cargo if properly
prepared and declared. For further information, please contact your airline.
The following security restricted articles are prohibited from carriage as hold baggage and cabin baggage.
A. Security Restricted Articles - Hold Baggage
Explosive or incendiary substances, devices or articles capable of being used to cause serious injury or threatening the safety of the aircraft including:
*If the possession of such ammunition (in Hong Kong) by a passenger is lawful, he/she may make arrangements with his/her airline for its transportation as hold baggage on a flight from Hong Kong. The handling of such are strictly in accordance with the requirements of the Air Navigation (Hong Kong) Order 1995 and under conditions specified in the Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284).
B. Security Restricted Articles - Cabin Baggage
Category 1 - Guns, firearms and other devices that discharge projectile
Category 2 - Stunning devices
Category 3 - Objects with sharp points or sharp edges
Category 4 - Worker's tools
Category 5 - Blunt instruments
Category 6 - Explosives and incendiary substances and devices
Please note the examples on the above list are not exhaustive in nature. Some airlines and destination / transit countries may also have additional requirements on carriage of security restricted items by passengers. Passengers are advised to contact relevant airline and authorities for further details and assistance.
The Hong Kong International Airport (HKIA) has implemented security measures for screening liquids, gels and aerosol starting from March 21, 2007 to comply with the guidelines of the International Civil Aviation Organisation.
For frequently asked questions regarding the restrictions on the carriage of liquids, gels and aerosols cabin baggage, please click here.
If PEDs containing lithium batteries (such as laptop / tablet computer) are carried in checked baggage:
In view of the potential risk of the smartphone concerned and the latest requirements of the Federal Aviation Administration of the United States announced on October 14, 2016 (US time), the CAD has requested all airlines operating flights to and from Hong Kong to remind passengers not to transport the device on passenger flights to or from Hong Kong in carry-on baggage or in checked baggage.
Recently, the International Air Transport Association (IATA) has issued industry guidance on the carriage of smart luggage, which features integrated lithium batteries for the purpose of charging an external device or to provide power to the wheels of the luggage, on board aircraft. It includes :
Current Rate and Exemption of the Air Passenger Departure Tax
The current rate of the Air Passenger Departure Tax is HK$120 per passenger (12 years of age or above) departing by air from Hong Kong through Hong Kong International Airport, or by helicopter from Hong Kong at the Heliport at the Hong Kong - Macau Ferry Terminal. Pursuant to the Air Passenger Departure Tax Ordinance (Cap. 140), a passenger under 12 years of age is exempt from the tax. With effect from April 1, 1999, passengers who arrive and depart from Hong Kong by air within the same day are also exempted from the tax. For all categories of exemption, please refer to the Second Schedule of the Ordinance.(Open with new window)
Collecting the Tax
Air passengers will have to pay the Air Passenger Departure Tax when they buy air ticket from the airlines,
travel agents or helicopter companies. Airlines normally will not collect departure tax at the check-in counter
unless it has not been collected upon issue of air tickets.
Refund of the Tax for Unused Air Ticket
Under the Air Passenger Departure Tax Ordinance (Cap. 140), passengers who have paid Air Passenger Departure Tax upon purchase of air tickets but eventually have not departed from Hong Kong by air are eligible for full refund of tax paid. They are required to apply tax refund from the airlines, travel agents or helicopter companies, and no charge shall be payable for such refund. The Civil Aviation Department has prepared a set of guidelines on refund arrangements of Air Passenger Departure Tax for airlines' reference.
Applying for Refund for Eligible Exemption
1. tax payment
evidence (i.e. original air ticket / original helicopter ticket / e-ticket which indicates that Hong Kong APDT
has been paid);
As it takes time to process refund applications at the counter, passengers should allow sufficient time for the refund applications after check-in.
b. Passenger may also apply by post for refund in cheque by forwarding the duly completed "Air Passenger Departure Tax (APDT) Application for Refund" form together with all the required documents within 4 weeks of departure of the flight to:
Revenue Section, Finance Division
If the passenger has difficulty in depositing the Hong Kong dollar cheque in his / her bank account, please refer to Note (ii) of "Air Passenger Departure Tax (APDT) Application for Refund" form for alternative payment arrangements.
Enquiry on Air Passenger Departure Tax
You may raise any enquiries about Air Passenger Departure Tax, including application for refund, by:
(a) calling telephone no.: 2910 6242;
(b) sending an e-mail to: email@example.com; or
(c) writing to: Revenue Section, Finance Division, Civil Aviation Department, Level 5, Office Building, Civil Aviation Department Headquarters, 1 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong.