Enquiries and Complaints
If you have any enquiries, suggestions or complaints on our services, you may contact us through the following channels:
(1) by email to enquiry@cad.gov.hk or by mail to Director-General of Civil Aviation, Civil Aviation Department Headquarters, 1 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong
(2) call our hotlines:
| Contact Information | |
|---|---|
| Enquiry on general civil aviation matters | Tel: (852) 2910 6352
Email: enquiry@cad.gov.hk |
| Accounting and financial matters |
Tel: (852) 2910 6231 Fax: (852) 2526 1634 Email: nkyleung@cad.gov.hk |
| Airworthiness Office |
Tel: (852) 2910 6198 Fax: (852) 2362 4250 |
| Aeronautical Information Management Centre |
Tel: (852) 2910 6174 Fax: (852) 2910 1180 |
| Air cargo regulated agents regime | Tel: (852) 2910 6880 |
| Aircraft maintenance engineer's licensing |
Tel: (852) 2910 6046 Fax: (852) 2329 8595 Email: aml@cad.gov.hk |
| Aircraft noise complaint |
Tel: (852) 2769 6969 Fax: (852) 2795 8469 Email: aircraftnoise@cad.gov.hk |
| Air passenger departure tax |
Email:
apdt@cad.gov.hk (general enquiries) APDT_refund@cad.gov.hk (application for refund) |
| Airport height restriction |
Tel: (852) 2910 6853 / 2910 6854 Fax: (852) 2795 8469 |
| Balloon and parachuting activities |
Tel: (852) 2910 6489 / 2910 6882 Fax: (852) 2910 0186 |
| Crew Member Certificate Office |
Tel: (852) 2910 6953 Fax: (852) 2362 4257 |
| Dangerous Goods Office |
Tel: (852) 2910 6855 / 2910 6856 / 2910 6857 Fax: (852) 2795 8469 |
| En-route navigation charges | Email: encbilling@cad.gov.hk |
| Flight Standards Office |
Tel: (852) 2910 6191 Fax: (852) 2362 4250 |
| Hong Kong Schedule Coordination Office (HKSCO) |
Tel: (852) 2910 6896 / 2910 6897 Fax: (852) 2910 6894 |
| Outstations managed by the CAD* |
Tel: (852) 2910 6350 Email: outstations@cad.gov.hk |
| Personnel Licensing Office |
Tel: (852) 2910 6046 Fax: (852) 2329 8595 Email: plo@cad.gov.hk |
| Recruitment matters | Tel: (852) 2910 6324 |
| Unmanned Aircraft Office | Tel: (852) 2910 6611 Email: sua@cad.gov.hk |
* Note: Outstations are located at Victoria Peak, Mount Butler, Cape D'Aguilar, Tai Mo Shan, Sha Chau, Mount Parker, Beacon Hill, Tung Lung Island, Cheung Chau, Siu Mo To, Lung Kwu Chau, and North Lantau.
For our telephone directory, please visit Telephone Directory of the Government of the HKSAR.
