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Performance Pledges

Our Pledges

Air Traffic Service

Service
Service Standard
Availability of Instrument Landing System
>99.9%
Availability of Communication System
>99.9%
Availability of Radar System
>99.9%
Update pre-flight bulletins
2 times a day
Issue Notices to Airmen (NOTAM)
timely issue
Update Aeronautical Information Publication (AIP) and AIP Supplement (AIP SUPP)
every month

Processing Time for Operating Permits for Airlines
(upon receipt of all required documents)

Operating permits for all operators to and from Hong Kong
Service
Service Standard
Existing scheduled services 10 working days before expiry date of current permit
New scheduled services 10 working days before commencement of new service
Non scheduled services by new or infrequent operators 10 working days
Non scheduled services by regular and familiar operators providing a series of flights 5 working days
Non scheduled services by regular and familiar operators providing adhoc flights 3 working days

Processing Time for Licences for Flight Crew/Aircraft Maintenance Engineer
(upon receipt of all required documents)

Service
Service Standard
Confirmation of acceptance of booking for flight crew licence examination 4 working days
Notification of results of flight crew licensing examinations conducted in Hong Kong 5 working days
Issue of flight crew licences 3.5 working days
Issue of a Class One/Two/Three Medical Certificate 5 working days
Issue of a Certificate of Validation 5 working days
Issue of aircraft maintenance engineer licence 6 working days
Inclusion of a rating 3.5 working days
Issue or removal of a licence endorsement 5 working days
Flight crew licence conversion assessment 7 working days
Renewal of a Certificate of Experience 5 working days

Note: Personnel Licensing Office will endeavour to meet the service standard subject to the number of applications received on the day.

Processing Time for Licences for local operators/ Maintenance Organisations
(upon receipt of all required documents)

Service
Service Standard
Air Operator's Certificate
60 days
HKAR-145 Maintenance Organisation Approval
60 days

Other Licences/ Permits
(upon receipt of all required documents)

Service
Service Standard
Issue of Crew Member Certificate 5 working days
Exemption from airport height restrictions prescribed under the Hong Kong Airport (Control of Obstruction) Ordinance 10 working days
Carriage of dangerous goods and munitions of war by air under the Air Navigation (Hong Kong) Order 11 working days
Permission and exemption in relation to capture balloon flights (no person on board) and parachuting activities 14 working days
Registration as regulated agents for air cargo operations 14 working days
Exemption from the Flight Restriction prescribed under Air Navigation (Flight Prohibition) Order Cap.448 sub. leg. E 14 working days
Permission in relation to capture balloon flights (with persons on board) 28 working days
Permission for aerial photography or aerial survey over the Hong Kong territory by non-Hong Kong registered aircraft 28 working days

Services to the Public

Services to the Public
Service Standard
Process postal application for refund of Air Passenger Departure Tax 29 working days
Process application (in person at Hong Kong International Airport Departure Tax Information Counter) for refund of Air Passenger Departure Tax same day
Response to written aircraft noise complaints and enquiries within 10 calendar days

Right of Appeal

If you feel your case, comment or suggestion has not been dealt with satisfactorily, you may write to the Director-General of Civil Aviation at:

Civil Aviation Department
Office Building
Civil Aviation Department Headquarters
1 Tung Fai Road
Hong Kong International Airport
Lantau, Hong Kong

Fax: 2910 6351

Where To Go For Further Information

You can seek further information about the services provided by the Department at telephone: 2910 6352 or visit our website at http://www.cad.gov.hk

Our E-mail enquiry address is enquiry@cad.gov.hk(Open with new window)