Our
Pledges
Air Traffic Service
|
Service |
Service
Standard |
| Availability
of Instrument Landing System |
>99.9% |
| Availability
of Communication System |
>99.9% |
| Availability
of Radar System |
>99.9% |
| Update
pre-flight bulletins |
2
times a day |
| Issue
Notices to Airmen (NOTAM) |
timely
issue |
| Update
Aeronautical Information Publication (AIP) and AIP Supplement (AIP SUPP) |
every
month |
Processing Time
for Operating Permits for Airlines
(upon receipt of all required documents)
|
Operating
permits for all operators to and from Hong Kong |
|
Service |
Service
Standard |
| Existing
scheduled services |
10
working days before expiry date of current permit |
| New
scheduled services |
10
working days before commencement of new service |
| Non
scheduled services by new or infrequent operators |
10
working days |
| Non
scheduled services by regular and familiar operators
providing a series of flights |
5
working days |
| Non
scheduled services by regular and familiar operators
providing adhoc flights |
3
working days |
Processing Time
for Licences for Flight Crew/Aircraft Maintenance Engineer
(upon receipt of all required documents)
| Service |
Service
Standard |
| Confirmation of acceptance of booking for flight crew licence examination |
4 working days |
| Notification of results of flight crew licensing examinations conducted in Hong Kong |
5 working days |
| Issue of flight crew licences |
3.5 working days |
| Issue of a Class One/Two/Three Medical Certificate |
5 working days |
| Issue of a Certificate of Validation |
5 working days |
| Issue of aircraft maintenance
engineer licence |
6 working days |
| Inclusion of a rating |
3.5 working days |
| Issue or removal of a licence endorsement |
5 working days |
| Flight crew licence conversion assessment |
7 working days |
| Renewal of a Certificate of Experience |
5 working days |
Note: Personnel Licensing Office will endeavour to meet the service standard subject to the number of applications received on the day.
Processing Time
for Licences for local operators/ Maintenance Organisations
(upon receipt of all required documents)
| Service |
Service
Standard |
| Air Operator's Certificate |
60 days |
| HKAR-145 Maintenance
Organisation Approval |
60 days |
Other Licences/
Permits
(upon receipt of all required documents)
| Service |
Service
Standard |
| Issue of Crew Member Certificate |
5 working days |
| Exemption from airport
height restrictions prescribed under the Hong Kong Airport
(Control of Obstruction) Ordinance |
10 working days |
| Carriage of dangerous
goods and munitions of war by air under the Air Navigation
(Hong Kong) Order |
14 working days |
| Permission and exemption
in relation to capture balloon flights (no person on board) and parachuting activities |
14 working days |
| Registration as regulated
agents for air cargo operations |
14 working days |
| Exemption from the Flight Restriction prescribed under Air Navigation (Flight Prohibition) Order Cap.448 sub. leg. E |
14 working days |
| Permission in relation to capture balloon flights (with persons on board) |
28 working days |
| Permission for aerial photography or aerial survey over the Hong Kong territory by non-Hong Kong registered aircraft |
28 working days |
Services to the
Public
| Services
to the Public |
Service
Standard |
| Process postal application
for refund of Air Passenger Departure Tax |
29 working days |
| Process application (in
person at Hong Kong International Airport Departure
Tax Information Counter) for refund of Air Passenger
Departure Tax |
same day |
| Response to written aircraft
noise complaints and enquiries |
within 10 working days |
Useful
Numbers
| |
Telephone |
Fax |
| Aeronautical Information
Centre |
2910
6174 |
2910
1180 |
| Aeronautical Fixed Telecommunication
Network Office |
2910
6220 |
2910
1118 |
| Air Cargo Regulated Agents Regime Enquiries |
2182
1492 /
2182 1207 /
2261 2183 |
2362 4257 |
| Aircraft Noise Complaint
Hotline |
2769
6969 |
|
| Airport Height Restriction
Enquiries |
2183
1252 |
2795
8469 |
| Airworthiness Standards
Office |
2769
7508 |
2716
0006 |
| Balloon Flights and Parachuting
Activities Enquiries |
2910
6174 |
2910
1180 |
| Crew Member Certificate
Office |
2182
1240 |
2261 2718 |
| Dangerous Goods Office |
2182
1221 |
2795
8469 |
| Flight Operations Office |
2769
8460 |
2362
4250 |
| Personnel Licensing Office |
2769
8653 |
2329
8595 |
Right
of Appeal
If you feel your case, comment
or suggestion has not been dealt with satisfactorily, you
may write to the Director-General of Civil Aviation at: